FAQ

Payment

What payment methods do you accept?

We currently accept Visa, Mastercard, American Express, Discover, JCB, Diner's Club, Elo, Shop Pay, Apple Pay, Google Pay, Facebook Pay and PayPal. 

Where is my refund?

We aim to process refunds as quick as possible. Your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days before getting in touch about your refund.

Ordering

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit here and follow the instructions on-screen.

Where is my order confirmation?

An order confirmation email is automatically sent to your provided email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at hello@shopspikesandseams.com in case there’s a problem with your order. Please check your mailbox’s spam or junk folder in case the order confirmation was diverted there.

Why has my order been canceled?

In the rare case that your order is canceled, an item you purchased is out of stock. You will receive email if your order has been canceled and we will contact you about alternative product options. Refunds are processed as quickly as possible and returned to the original form of payment.

How do I cancel my order?

To honor our value as an environmentally sustainable brand, all items are made to order. In our continued efforts to minimize waste and materials, we do not allow for order cancellations.

Can I modify my order?

After an order has been placed, we are typically unable to modify your purchase. Changes may be made in some circumstances in which processing has not begun. Please contact us asap if you need to change any part of your purchase. In our continued efforts to minimize environmental waste and materials, we absolutely do not allow order cancellations.

Delivery

What countries do you ship to?

We ship to almost all regions worldwide.

When will my order arrive? (USA)

In efforts to honor our value as an environmentally sustainable brand, all items are made to order. Because of this, items may take 5 to 7 business days for dispatch. Depending on order quantity, customization, season, and availability, some items may take up to 3 weeks for production. We offer several shipping methods at checkout. Most expedited shipping methods will arrive in 1-3 business days. Standard mail may take 1-2 weeks for delivery. All orders will be provided tracking information to the email address provided at checkout. We offer free delivery on US orders over $100. For orders under $100, available delivery methods and cost are determined by order weight. Shipping prices are calculated at checkout.

If your order is time sensitive we highly recommend purchasing an expedited shipping selection at checkout as current postal delays can be anticipated. 

Dealing with a time crunch? Contact us so we can do our best to accomodate you! 

When will my order arrive? (International)

In efforts to honor our value as an environmentally sustainable brand, all items are made to order. Because of this, items may take 5 to 7 business days for dispatch. Depending on order quantity, customization, season, and availability, some items may take up to 3 weeks for production. 

We ship worldwide and offer several delivery methods at checkout. Most international deliveries take up to 3 weeks to arrive. International packages may be subject to additional duties and fees. Unfortunately, these additional charges are out of our control and we will not reimburse them in the event that they occur. Any additional duties or fees are the sole responsibility of the buyer.

How much is shipping?

Shipping cost depends on the item(s) you’ve purchased, the selected shipping method, and the country where it’s being delivered. You will be able to view your shipping cost prior to completing your purchase.

Approximate shipping costs can be viewed here

Can I track my order?

Yes! We will send an email update when your order is despatched and when your order is delivered. Tracking reference numbers are provided in your shipment confirmation email. Please allow 24-48 hours for tracking information to update. 

Please note that we are not responsible for lost, stolen, or delayed packages. We suggest closely following tracking information and expected delivery date to avoid such occurrences. Customers should verify their address at checkout to ensure a timely and secure delivery. Providing an invalid mailing address can cause significant delays. Delivery delays can be expected as a result of the ongoing COVID-19 impacts.

Returns

Can I return or exchange an item?

To honor our value as an economically sustainable brand, all items are made to order. Because of this, all orders and items are final sale. We do not accept cancellations, returns, or exchanges. If there is an issue with your order, please contact us asap so we can resolve any issues accoridngly.

Collaborations + stockists

How can I work with Spikes and Seams?

Share our products and earn rewards (like $$$)!
We warmly welcome new creators that want to work with us! As an affiliate, your job will be to create original and brand aligned content featuring our products, promotions, or marketing materials.

If you have a loyal social media following, enjoy being creative, and like free gifts (who doesn't?) then this opportunity is perfect for you!

How does it work?

You receive 5% commission on every fulfilled referral order that you create. We also give your customers a discount when they use your code (15%)

  1. You will receive a unique discount code and referral link 
  2. You'll promote our brand and products by sharing either your code or link across your accounts
  3. We will reward you with 5% commission for every fulfilled referral order that you create. We will also give your customers a discount when they use your code (15%)

Sign up here!

Where can I shop Spikes and Seams in store?

View our stockists here.