Order Info

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224 525 6939

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hello@shopspikesandseams.com

When will my order ship?

Most orders ship in 7 days or less with the exception of select outerwear, preorder, and some loungewear items. Need your items by a certain date? Let's try to accommodate you! Send us an email to let us know! 

How will my order ship?

Several shipping options are available at checkout.  All items ship from our Midwest studio. 

Standard shipping typically arrives in 4-10 business days, priority shipping arrives in 2-4 business days and expedited shipping typically arrives in 1-2  business days. Shipping delays may be expected, if your order is time sensitive please purchase an expedited shipping method. 
 
All customers are sent tracking info to the email address provided at checkout. 

Returns & Exchanges

Personalized, monogrammed, and custom items are final sale. Tees, hoodies, outerwear, and iPhone cases are final sale and are ineligible for refunds or exchanges. We do not allow for order cancellations. 

Pajamas purchased without personalization can be exchanged or returned within 2 weeks of delivery. Please contact us to begin the exchange/return process on your purchase.

Original shipping charges will not be refunded on purchases and we do not provide prepaid labels when mailing back returns or exchanges. However we will cover the shipping fee when mailing your exchanged items BACK to you. 

How to care for your Sleepwear

Lots of love goes into crafting our one of a kind pajamas and robes. For utmost durability, our luxe fabrics do require special care when laundering. 

Pattern pajamas & robes - Wash in warm water on a delicate cycle with low agitation. Tumble dry low or hang to dry. Do not dry clean and do not iron directly on personalization. 

Feather sets - Hand wash or dry clean only. Light feather loss is normal. 

International Shipping

International shipments may be subject to additional taxes and duties. These fees are the sole responsibility of the parcel recipient and we will not reimburse or cover these fees.